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Our policies

Our privacy policy

We are committed to protecting your privacy in accordance with the Data Protection Act and will only use your details to process your order and to provide you with an efficient after-sales service.  We WILL NOT pass your details to ANY third parties.  The information we will collect will include

Your name

Your address

Your telephone number

Your email address

Your credit/debit card details – these are not retained and will be destroyed following the transaction

The contract’s content will be stored.  You may access the terms at any time. For security reasons your order’s data will not be available via the internet and data will be stored in confidence according to this privacy policy.

We will not use your data for any form of promotional mailing or pass onto any third parties.

We will never collect personal sensitive information without your consent and you can revoke your consent at any time in the future.

The information held will be accurate and up-to-date.  You can check the information we hold by emailing us and any inaccuracies will be deleted or corrected promptly.

The personal information will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. 

This can include a “cookie” which would be stored on your browser.  Your browser can usually be modified to eliminate this.  The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please do not hesitate to contact us at:-

P&M Coppack Air Conditioning Ltd.,

Unit 5 Pippin Bank, Park Road, Bacup, Lancashire, OL13 0BU

01706 879 336


We do not guarantee  a delivery time but endeavour to deliver as soon as we possibly can. The larger products are on a drop shipment from the manufactures or main distributors whose carriers are beyond our control.

If delivery to home is a problem because you are out at work then you can select a different delivery address and ask us to deliver to a neighbour, work, a relative, anywhere that works better for you.

Swimming pool dehumidifiers (typically 30Kgs upwards) are delivered via a palletised service to ensure that they arrive in perfect condition. As the swimming pool dehumidifiers can be customised in so many different ways it usually takes around ten days from ordering for us to configure, test and then deliver the dehumidifier to you.

Air Conditioners and Air to Water Heat Pumps (typically 30Kgs upwards) are delivered via a palletised service to ensure that they arrive in perfect condition. UK customers will receive their product directly from the manufacture's main distributor normally FOC. Our over sea’s customers should contact us via our Email for delivery cost stating their full delivery address and contact telephone number.

All other products have different delivery services based on their availability.


We don’t have to refund a customer if they:

  • knew an item was faulty when they bought it
  • damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
  • no longer want an item (eg because it’s the wrong size or colour)

If a buyer changes their mind about a purchase and wants to return it, they may be required to pay the postage / shipping.  costs.If an item is faulty or received damaged then it may be at the seller expense for the return delivery costs.

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. 

We will offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel. You have another 14 days to return the goods once they’ve told you. A 25% restocking fee may be charged if the item as being specially ordered.

We will refund the customer within 14 days of receiving the goods back.  A 25% restocking fee may be charged if the item as being specially ordered. You don’t have to provide a reason.

If a customer has ‘accepted’ an item, but later discovers a fault, we may repair or replace it if the customer as not made any atempt to repair it themselves.

We will repair or replace an item if a customer returns it within 6 months - unless we can prove it wasn’t faulty when they bought it.

We can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.

We can ask the customer for proof that they bought an item from us. This could be a sales receipt or other evidence such as a bank statement or packaging.

We only have to accept returns from the person who bought the item.

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