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Our policies

Our privacy policy

Data collected from the website are as follows:- When purchasing any items from the website, personal information is collected, including name, mailing address, phone number and email address. All products purchased from this website will be recorded, giving a detailed account of order interest and frequency. Customer site patterns and site use is monitored enabling us to improve and update our services.

Collected Data

All information that is collected will be used to help provide you with a more personal and pleasurable way to shop.
The information collected may be used to inform you of any changes to the website, such as updates of products and purchasing. If you do not wish to receive any new data, please send an email to info@pmcoppack.com. 

In the future we may wish to share the personal data collected, with other companies whose products and services we think maybe of interest. If you do not wish to receive this information, please send an email to info@pmcoppack.com. 

Delivery

We do not guarantee  a delivery time but endeavour to deliver as soon as we possibly can. The larger products are on a drop shipment from the manufactures or main distributors whose carriers are beyond our control.

 If delivery to home is a problem because you are out at work then you can select a different delivery address and ask us to deliver to a neighbour, work, a relative, anywhere that works better for you.

 Swimming pool dehumidifiers (typically 30Kgs upwards) are delivered via a palletised service to ensure that they arrive in perfect condition. As the swimming pool dehumidifiers can be customised in so many different ways it usually takes around ten days from ordering for us to configure, test and then deliver the dehumidifier to you.

 Air Conditioners and Air to Water Heat Pumps (typically 30Kgs upwards) are delivered via a palletised service to ensure that they arrive in perfect condition. UK customers will receive their product directly from the manufacture's main distributor normally FOC. Our over sea’s customers should contact us via our Email info@pmcoppack.com for delivery cost stating their full delivery address and contact telephone number.

All other products have different delivery services based on their availability.

Returns

We don’t have to refund a customer if they:

  • knew an item was faulty when they bought it
  • damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
  • no longer want an item (eg because it’s the wrong size or colour) unless they bought it without seeing it

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. 

We will offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel. You have another 14 days to return the goods once they’ve told you.

We will refund the customer within 14 days of receiving the goods back. You don’t have to provide a reason.

If a customer has ‘accepted’ an item, but later discovers a fault, we may repair or replace it if the customer as not made any atempt to repair it themselves.

We will repair or replace an item if a customer returns it within 6 months - unless we can prove it wasn’t faulty when they bought it.

We can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.

We can ask the customer for proof that they bought an item from us. This could be a sales receipt or other evidence such as a bank statement or packaging.

We only have to accept returns from the person who bought the item.

Cookies

On the hard drive of your computer, small pieces of information that is stored by your browser are called “cookies. They are used to store account details and provide features to help you shop on line easier.
The browsers allow the cookie function to be turned off. If you would like to know how to access this, look at the help menu on your browser.















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